RETURN POLICY
bbqgrillgear.com – 90-DAY RETURN POLICY
Grill Gear (Living Imports Company LLC)
Effective Date: March 1, 2026
We want you to love your purchase. If something isn’t right, we offer returns within 90 days of delivery, subject to the terms below.
1) Return Window
- You may request a return within 90 days of the delivery date shown by the carrier tracking.
- Returns received after the 90-day window may be refused.
2) Return Eligibility (Condition Requirements)
To be eligible for a return:
- Items must be unused, unworn, and in original condition.
- Items must be returned with original packaging, including any manuals, inserts, parts, accessories, and free gifts.
- Items must be free of smoke/grease odor, soot, ash, food residue, or other signs of use (especially for grilling/cooking products).
- We reserve the right to refuse returns or reduce refunds if items show signs of use, damage, or missing components.
3) Non-Returnable / Final Sale Items
Unless required by law, the following are not eligible for return:
- Final sale items and clearance items (marked “Final Sale”)
- Gift cards / store credit
- Consumables (e.g., rubs, spices, pellets, charcoal, wood chunks, disposable items) once opened
- Food-contact items (e.g., thermometers, utensils, grill brushes) if used or opened where applicable
- Custom/personalized items (if applicable)
- Items damaged due to misuse, improper installation, unauthorized modifications, or normal wear and tear
(Adjust the list to match what you sell.)
4) Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or you received the wrong item, contact us within [7] days of delivery at [support@bbqgrillgear.com] with:
- Order number
- Photos of the item and packaging (including the shipping label)
- A brief description of the issue
We will work with you to provide a replacement, repair, or refund where appropriate. Do not discard packaging until the claim is resolved.
5) How to Start a Return
To initiate a return, contact us at [support@bbqgrillgear.com] with your:
- Order number
- Item(s) you’d like to return
- Reason for return
If approved, we’ll provide return instructions and, if offered, a return label.
6) Return Shipping Costs
Choose one (or keep the “standard” approach below):
Option A (Most common): Customer pays return shipping
- Customers are responsible for return shipping costs unless the item is defective/damaged or we shipped the wrong item.
- If we provide a prepaid label, the label cost may be deducted from your refund.
Option B: Free returns
- We provide a prepaid return label for eligible returns; we may deduct a restocking fee if applicable.
Option C: Conditional free returns
- We provide free returns only for [store credit / exchanges].
7) Restocking Fees
- A restocking fee of [0%–15%] may apply to returns for reasons other than defect/damage/wrong item.
- Shipping fees (including expedited shipping) are non-refundable.
8) Refunds
Once we receive and inspect your return, we will notify you of approval or denial.
If approved:
- Refunds are issued to your original payment method within [5–10] business days after inspection.
- Your bank/card issuer may take additional time to post the refund.
- Original shipping fees are not refundable (unless required by law or we made an error).
If a return is refused (used item, missing parts, etc.), we may:
- Send the item back to you at your expense, or
9) Orders Not Received / Lost Packages
If tracking shows your package was delivered but you didn’t receive it, contact us within [7] days of the delivery scan. We may require you to file a carrier claim and/or complete an affidavit. Resolution depends on carrier investigation results.
10) Chargebacks
Please contact us first so we can help. Unauthorized chargebacks may delay returns/refunds and may result in account restrictions.
11) Contact
Grill Gear (Living Imports Company LLC)
Email: support@bbqgrillgear.com